Feedback? You bet!

With Google heading in a new and possible exiting direction with its Google+ project and their new Me on the Web tool I was checking out some of the new features and stumbled upon the Google Profile. Not something I had ever seen before (even though it supposedly has been around for a while) but nevertheless another Social Profile so why not try it out.

While doing so I ran into some simple things that I just didn’t get from a usability point of view. One of them was that when I wanted to add links to the ‘Links’ section and choose the ‘Manage Connected Accounts’  option I’m rerouted to another page. Nothing wrong there but when finished I don’t see any option to return to the profile. Ok, yes of course I eventually tried simply closing it and that worked fine but it didn’t feel logical to close it like that and gave me the uneasy feeling I might lose the data I had just provided. A simple “Finish” or “Return to Profile” button would have been nice.

I believe in the power of giving Feedback to help further the development of products and will not hesitate to give it when asked. So when I noticed the ‘Feedback’ button in the bottom lower corner of the Profile form I decided to report it back to Google as something they might be able to take into consideration.

And then….

So, first rule of involving your users: If you want their feedback and ask for it be ready to receive it!

2 comments

  1. Femke Goedhart

    Gotta love social media…. This blog post was picked up (through twitter) and acted on within 3 hours of posting it. With half of my hits yesterday coming from Mountain View, California. The Feedback button is now working (yes I tried). Thanks @GoogleSupport!

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