Category: Opinions & Reflections

Distrust and its potential effect on Cloud & social

It has been a while since I blogged. And frankly, not just blogging has been a bit on the low side, all my social media presence has. It’s due to all that is been going on in the last few months in the world and that has me and I guess many others too reeling and trying to make sense of it all.

My work is in Social enterprise and collaboration. It’s about enterprise social, about cloud, about big data and most importantly about getting people to open up across organizational, across regional and across cultural divides to work together, to learn, to share and to participate as valued partners in their organizations so that they can help drive productivity and innovation. On top of that I work for a German/Austrian company with coworkers all across the globe. All things that are only possible because of the global access to the things we find so normal today. Like high speed access to the internet, the devises and technological advances that allow us to be always connected wherever we are and whenever we want and most importantly because of a highly globalized world that trades and interacts with each other in an open and connected way. We don’t find it weird anymore to collaborate with coworkers, partners or colleagues across the world and as an employee we play a much bigger role within our corporate environments…. but is it really as successful as we think it is…..?

Faith in system

source – Edelman Trust Barometer report

It’s all down to trust

Is all this globalization really working and are we finding the benefits of it or have we moved so fast that we’ve lost track of the people side in all this. Because let’s face it, what it all comes down to and what all this is based on is: trust. Trust in each other, trust in the people we work with, the companies that we work for, the companies that control our cloud data and ultimately the governments that govern those companies. And do we really trust all these?

That’s the question I’ve been struggling with and it seems I’m not alone. The Edelman trust Barometer is a global research study by a marketing & PR firm that is done annually in 28 countries and looks at the way we trust our NGO’s, our governments, our businesses and our media. Their assessment: Trust is in a crisis. And globalization is one of the biggest fears.edelman2

source – Edelman Trust Barometer report

 For the first time ever more people distrust than trust these institutions and especially government & media are experiencing an all time low. And one of the biggest fears, right after corruption, is: globalization.

“50% of those interviewed believe globalization is taking us in the wrong direction” - Edelman report

So what does that mean?

Frankly…. I don’t know. If we stop trusting in each other and in the organizations (business) and control mechanisms (government & media) that make global collaboration possible & accountable and start isolating and protecting ourselves against “the big bad world” outside then what will that mean for things like cloud computing and Social Enterprise Networking that depend on a networked and global landscape? Will we go back to more on premises computing and stop initiatives to tie our collaborative eco-systems of interconnected partnerships with suppliers, partners and customers together or could in fact business be a driver to start gaining back some of that trust?

The Edelman report raises an interesting thought. They state that 1/3 of the interviewed people is unsure whether the “system is failing” or the “system is working” and that out of the 4 institutions (NGO’s, business, government and media) its surprisingly ‘business’ that still holds the biggest trust for this group. It suggests that business could play a big role in turning the tide on the global Trust crisis we are in and it also highlights how the role of the EMPLOYEE is most important in that. As it is not the CEO, senior executive of media spoke person who is most trusted to give honest and credible information on various topics but the employee.

edelman3

source – Edelman Trust Barometer report

Now what….

And that’s where I start getting back a glimmer of hope. Because in order to win back that trust Edelman states that companies can – and should – take a role of leadership. Centering around respect, education, openness towards and emancipation of the employee. All factors in which social enterprise networking can play a big role but also factors in which it will be even more important for organizations to take a lead.

However the time of assumptions of “bring it and they will come” and bottom-up initiatives is over, organizations will need to show leadership and commitment to the changes and the initiatives they deploy, lead by example and put their people at the center of whatever they do as it will be them that will be the trusted source for information about how well they are doing but it’s also this group that is currently in a position of distrust. So let’s take this on and demonstrate to the world that working together is still better than retreating back into our own little bubbles. We momentarily halted because we got afraid, now let’s get over it and continue building our future instead of sidetracking into building walls.

Launch of ConnectionsExpert, getting insight into your social platform

CE

I’ve only joined panagenda for a month now but I couldn’t have chosen a better time. With the launch of ConnectionsExpert (which was launched yesterday at Social Connections in Toronto), panagenda is taking a big new step into the world of building insights into the going on’s of your IBM Connections platform. With real time user simulations, analytics, historical monitoring and visually strong graphics of activity and interaction.

panagenda isn’t new to this area. Traditionally it has had a strong presence in the markets of server monitoring and client management. With it’s iDNA product it also build up a very strong foothold in the world of reporting and in depth insights into communication and collaboration patterns across multiple platforms like your mail environment, your collaboration platforms and even across file shares.

With ConnectionsExpert panagenda is taking the next step and providing a lot of that knowledge and expertise at the fingertips of those that make your IBM Connections platform run. Not just offering information relevant to the admins but also providing valuable management information and indicators for adoption programs. As a business consultant and someone with a strong tie to all topics related to social adoption and collaboration insight this of course thrills me to no end. Seeing what can be done with the data iDNA and ConnectionsExeprt are able to obtain and deliver is truly exciting!

I’m lucky that I got to join panagenda at such an exciting time and being able to work with and learn from this team of dedicated and passionate developers and experts. To be honest, I’m still pinching myself at times to see if it is really true!

So if you are interested go try it out the basic version is free indefinitely! No reason therefore not to benefit from this.

And if you want to know more about how analytics and collaboration insights can help drive your social adoption strategy or if you are curious about the possibilities of deriving meaningful insights from your platform don’t hesitate to contact me. I’d love to talk to you about the possibilities of social analytics, what you think is important, and what would or could help your organization!

Whirlwind, great teams and learning German or is it Austrian?!?

So one month into working with panangenda and the evening before flying out to Toronto for another exciting Social Connections event it is time for a little reflection on what has all happened this month.

To be honest, it has been a whirlwind. Of impressions, of meeting new people, of learning LOADS of new stuff, of getting really excited about the new product which is going to be launched next Monday (at Social Connections :)) and of getting my feet back on the ground.

Sometimes in life you need to take decisions without knowing where they will lead and when I did so a few months back in deciding to say goodbye to my old job I really wasn’t sure yet what the future would bring. I think I can now safely say I made the right decision.

panagenda

It is amazing to work with passionate people and somehow I’ve always had luck in landing in really good teams. In that respect the panagenda crew is definitely not an exception! On top of that, working with a company that not only does consultancy but is very strong in delivering software products is a totally new and thrilling experience to me. Seeing how fast ideas and concepts get transferred by the development team from thought to real live, operational products is mind boggling and stirs all the creative impulses I have.

So yes, I am really enjoying working with panagenda. My German is improving rapidly (as is my previously non-existing knowledge of Austrian/Bavarian dialect) from all the chats flying across in the various online conversations and I’m starting to find my place in this new, mostly virtual work environment (my nearest coworker is a good 470km from here).

Social Connections

I’m also really happy about my ‘other team’: Social Connections, with which we will be organizing the 10th Social Connections user group event in Toronto this Monday & Tuesday. As we speak (Friday night) most of us are still finishing last minute arrangements and answering last minute requests from attendees before heading off to Toronto tomorrow. With panagenda being spotlight sponsor and ConnectionsExpert being launched there it truly will bring together two very important sides of my life so I can’t wait! Being able, on top of that to do a session with Francie Tanner about adoption & innovation is just the icing on the cake :)

twitter9Location: Calgary Room Date: June 7, 2016 Time: 3:10 pm – 3:55 pm

So, yes it has been an amazing month and I can’t wait for all the amazing things yet to come but for now it is time to get packing and get to bed. My train for the airport leaves in less then 9 hrs!

 

 

busy weeks! Zurich & Stuttgart

It has been a busy month all over but the last two weeks have been extremely busy. Both with a major project at a customer going live this weekend as well as with two conferences last week and this week. I had a great day on October 28th at the IBM Client center for SNoUG the Swiss Notes User Group and congratulate the SNoUG team on their effort of setting up a fantastic event. I really enjoyed it and found the sessions, connections I made and information I got from the sponsor booths extremely helpful.

I also want to give a big thanks to the team, speakers, sponsors and attendees of Social Connections in Stuttgart who helped make that a great event. After having left the SOCCNX team at the end of SOCCNX 5 due to work pressures and missing the last three events it felt like a warm bath to join the team back for SOCCNX 9. Organizing an event like that with 270 attendees, 65+ speakers and 22 sponsors in a remote location (ok for me) like Stuttgart always is a big challenge but I think we can say it was a big success and completely in line with all the other Social Connections events!

Below I’ve attached the slide decks I used for my presentations both at SNoUG in Zurich on October 28th 2015 and the one in Stuttgart for Social Connections. As the last one was only a short (15min) one the slide deck for that one is significantly shorter than the first one. Enjoy!

SNoUG:

Social Connections 9:

Slidedecks – ICONUK