Original abstract: “IBM Connections is so full of features and capability, even well versed IBM Connections users, admins, community owners and managers may not know them all. Curious about trips and tricks on getting the most out of Connections? Join Femke as she shows you 10 things you might not have known about IBM Connections that provide an even better grasp on social enterprise. Ranging from why “likes” are actually useful, all the way to the intricacies of activities and files. This session is valuable for your own productivity development or to expand your companies knowledge base! “
Ok, I admit, this one was a long time in coming but it’s finally here! The next video in my little series on IBM Connections usage questions. This time it’s all about files and especially about the difference between :
Attachments vs Files
Personal vs Community files
I hope it helps explain a little what the difference is between them and how to use each. Good luck!
As a business consultant that focuses primarily on enabling organizations to collaborate better with their ecosystem of employees, partners and customers, a big question is always for me: “What are the numbers saying? How are our systems being used, what data is out there that I can use to analyze what is happening?”. So that I can track real activity and turn it into actionable content to use in my adoption strategies. As, let’s face it, what we think is happening and what really happens can be two totally different things.
But those are not easy questions to answer as they require insight into the data held in databases that most admins won’t let you even get close to. Simply because it requires too much security level access or could potentially cause performance issues by putting too much strain on a production environment. Plus: even if they did, making sense of it would be very difficult to most.
iDNA & ConnectionsExpert:
Joining panagenda earlier this year though opened up a whole new way into this data. panagenda products like iDNA (analytical reporting on IBM Domino Mail and application environments) and ConnectionsExpert (analytical reporting on IBM Connections) recognize the limitations specified above and selectively and in a controlled way (to prevent overload) retrieve relevant metric and analytical data from your production environment and store it in databases on its own appliance. Data that is then used to create instant reports, graphs and visualizations on how your production environment is doing without putting any strain on it and without having to take the data outside your firewall.
Working with the data:
Since joining I’ve felt like a kid in a candy store. With ConnectionsExpert I now have access to a wealth of information I can show and play with. Visualized and presented in the form of out of the box analytics, graphs, visualizations and exports that I can immediately use.
But as always, we also get specific requests. Reports that customers want that are really only relevant to them. And that’s where the true beauty of what I’ve been able to do these last few weeks comes into play. Because both iDNA as well as ConnectionsExpert have their own data warehouse independent of the platform they are polling information from. Now why is this good? Well, it means that with the right access levels, the right tools and knowledge we can then work with raw data that for instance ConnectionsExpert collects and make specific analytical reports out of it without having to have direct access to any production databases.
The things you can do with what ConnectionsExpert is collecting are really mind boggling and this world of reporting and data mining is opening up a whole new exciting layer of knowledge and opportunity to me I never had before! Over the last few months I’ve been working hard on understanding the specifics of the database model and on using Tableau to get relevant reports out of that. And I love it :)
It’s truly exciting and thrilling and I’m so happy to have all this opportunity to do this. Not just from a point of view of getting the tools and data but also in having a fantastic and very knowledgeable team behind me that can help me when I can’t figure things out myself. The combination of their technical knowledge and my own experience in the world of social adoption is creating some really interesting new perspectives and making me hungry for more!
Regardless if you’ve implemented IBM Connections, are considering it or in the middle of the planning stages – there are wrong (and right) turns to take at every step. Join Femke to learn about misconceptions and tribulations others have faced while striving to become a socially enabled company. Hear about real World examples and often funny anecdotes from the trenches of adoption to show you how NOT to do it and giving you tips on how to do it better along the way.
Walk away with a grasp on what to focus on to make a success out of your IBM Connections environment.