It still is one of the most common mistakes made ever… Implementing new or updated software without providing user training as the reasoning is: “Oh, we don’t need to train our users. They have been using this (or similar) software for years, surely they know by now how […]

I spent most of last week getting user requirements for a project I’m doing for an international firm. This firm has excellent video conferencing facilities and as they have offices around the world I spend a lot of time using those facilities to get input from people around […]